Case Studies

IT Computers

Sirius enables IT Computers in Romsey to resell telecommunication solutions to its customers in a highly supportive partnership.

Background

IT Computers provide quality Information Technology solutions to major corporate businesses down to individual home users, at a fair and reasonable price. Based upon Fifteen years of measurable performance, they use a standard format for assessing the needs of all of their Customers. Having a large and loyal customer database radiating in circle some 50 miles around Romsey most of their work is local but they have an ever increasing national and international customer database.

Requirements

IT Computers were looking for a telecommunications business who could give them the ability to resell telephony and broadband solutions to their customers, adding an additional revenue stream and fulfilling their customer demands for a one stop shop of business essentials, with a partnership that offers fantastic support and a hands-on approach.

Solution

Rewarding and effortless partnership opportunities from Sirius. The Sirius team have over 30 years collective experience in the telecoms industry, selling cost effective, profitable voice and data solutions to their partner community. Sirius’ close relationships with a range of premier voice and data suppliers, including BT Openreach, BT Wholesale, Vodafone, and Zen Internet allows us to provide a range of solutions including Mobiles, Hosted Telephony, SIP Trunking, Traditional Line Installations and Transfers, Competitive Call Rates and Business Broadband packages, this coupled with great commission structures, white-labelled billing, in house expertise and second to none support meant Sirius were an ideal choice for IT Computers. Sirius fit seamlessly into your way of working.

The Result

IT Computers is delighted to be working with the Sirius Team, giving them the ability to resell a vast range of services with the support they deserve. The service provided to IT Computer clients for Telecommunication services has improved significantly through the new partnership as response times, delivery of service and overall customer experience has been exceptional.

“We are very happy with our telecoms partnership. We chose Sirius above all others due to their flexibility and exceptional offering but above all else for their exceptional customer service. The Sirius Team are by far the most efficient, friendly and helpful team we have worked with and will go the extra mile every time. They are happy to be as hands on or off as you prefer as a partner and bespoke partnerships and solutions to meet the needs of their partners and customers. Sirius are always there to support us whenever we need them. I wouldn’t hesitate to recommend Sirius Telecom to any other business looking to resell telecom products through a trusted partner or for a business looking for a new telephony supplier.

Richard- Technical Director

Merit Homecare

Sirius moves Merit Homecare Service to new premises.

Background

Merit Homecare Services is a family run care provider established in 1996. Operating in Newcastle Upon Tyne and Northumberland, Merit work with local authorities and private clients to deliver high quality care services. In early 2020 Merit Homecare Services were planning an office move and contacted Sirius with their brief, to cable the site, install security and to replace their old telephone system with a modern, cost-effective and integrated business telephony solution, whilst optimising their connectivity and IT set up.

Solution

Sirius visited the new site to survey the existing cabling and to understand the desired layout for staff placement and office space. After a thorough review of the existing infrastructure, a bespoke proposal was made to meet the needs of the business and its staff, which consisted of the following: • To supply & Install 6U cabinet patch panels and mains cabling. With both Single and Double Cat 6 points for staff workstation network points. • To supply & install Long Range UniFi Access Points for improved Wi-Fi coverage throughout the occupied workspace. • To supply and Install door entrance phones, access fobs and CCTV security. • To provide and install a Bonded Broadband connection to improve the bandwidth capabilities for improved work efficiency. • To provide a Hosted VoIP telephony solution, to maximise staff and system efficiency, whilst futureproofing the technology used and allowing for flexible staff working. • Streamlining of Microsoft 365 licensing, email set up, remote monitoring activation and Sophos Endpoint Security deployment. • Streamline maintenance and management through a single point of contact.

The Result

Our bespoke solution has allowed Merit Homecare services to transition to a new office without issue, whilst upgrading and enhancing their communication infrastructure, improving administrative staff efficiency, productivity, and their overall day to day working experience.

“We are very happy with our new office and the solutions and services provided by Sirius, the move was less stressful with Sirius on board, they worked efficiently and with great knowledge to deploy the best possible solution for our business. We chose Sirius above all others due to their expertise, cost effective solutions and exceptional customer service. I wouldn’t hesitate to recommend Sirius to any other business looking for a new Telecoms and IT provider, they were with us every step of the way!”

Sasha of Merit Homecare Services

Zucchini Pasta Bar

Sirius helps install connectivity in a remotely located restaurant.

Background

Zucchini Pasta Bar are an independent restaurant serving traditional fresh pasta dishes in Newcastle, based at the ’55 Degrees North’ building in the centre of Newcastle, just across from the iconic Tyne Bridge. Due to their location, Zucchini were consistently struggling with another provider to complete a successful connectivity installation. Engineer visits were routinely aborted as adequate information was not passed to attending engineers and Zucchini not updated as to why there were constant failures. The required work was critical for the business to allow the fulfilment of an ever-increasing number of online orders. Sirius then took over the process and ensured step by step the installation of Zucchini’s new connectivity.

Solution

Sirius visited Zucchini and performed a brief survey of the site and ensured adequate explanations were relayed to the installation engineering team. A member of Sirius’ team made themselves available to be present on site at the allotted time to ensure the installation was not an aborted visit, and if there were any issues for these to be relayed directly back to our provisioning team. On the scheduled visit, the attending installation engineer conferred with Sirius and informed of the issues when attempting install in the building – a number of new walls that had been installed which had made it almost impossible to fit a new line in the desired location. After conferring Sirius agreed a plan of action to get Zucchini connected, this was not a routine installation and required further works: • Organised an Openreach surveyor to attend and map points for new installation. • Identified a connection point between Zucchini and an adjoining business. • Arranged a follow up installation visit following survey report. • Kept Zucchini fully up to date during each step of the process. • Ensured a member of Sirius staff was present at the subsequent install to ensure access to the building’s communication area, a successful connection and no issues left unresolved.

The Result

On the day of install Sirius met with the attending Openreach engineer and assisted in gaining access to their building’s communication area. The connection point between Zucchini and the adjoining business was relayed once again and a successful line and broadband installation was complete, allowing the team at Zucchini to receive their online orders more efficiently.

“The guys at Sirius were amazing. Very fast, professional and kept us up to date every step of the way. Thanks again, would highly recommend to everyone.”

Alan from Zucchini Pasta

Grange Packing Solutions Ltd

“This team are simply the best! Their attention to detail and customer support is second to none which is why we as a business have stayed with this team of beautiful people for many years”

Financial Director

Wiggins ICT

“A small but perfectly formed company with real people whom you get to know and deal with regularly … Nothing is too much trouble and everything is explained patiently and clearly”

ICT Consultant

Mosaic Partners Ltd

“Your customer care and service has been inspiring so far and I’d gladly recommend you to others. Thanks so much for being all-round awesome. It’s always nice to deal with nice people”

Managing Director