Frequently Asked Questions

If you’ve been with your provider for a while, you could be using an old service or product. Technology changes quickly, meaning something which wasn’t previously available to you, may be now.

Additionally, many providers increase their prices once you’re out of contract so you might be paying for a service that you could be getting cheaper elsewhere.

No. Changing broadband or phone provider is easier than ever before. In most cases, you won’t even need to contact your current provider to cancel your contract.Instead, the responsibility for managing the switch lies with the provider you are switching to.

The general rule of thumb is between 2 and 4 weeks. Some orders may take 4 to 6 weeks, depending on the type of service being ordered, and whether it requires an engineer installation.

A line transfer is a seamless changeover, usually completed within a few minutes.
A broadband migration is usually completed in the time it takes to swap your router, though can take from 30 minutes to a few hours, depending on any internal changes.

Let your Sirius Account Manager know of convenient days or dates for installation, and from there you can create your migration plan. The day of the switchover will be confirmed well in advance, and can be changed if required.

Yes. If you’re just changing providers, your current landline number will be transferred. If you’re moving out of the area, you would need a new landline number, but your old number can be diverted, or moved to an internet-based service (VoIP) to allow you to retain any built relationships.

Yes, but you may face charges from your current provider if you do.

Some providers charge exit fees and enforce fixed terms, which can make switching while in contract an expensive affair.

If there is a charge to pay you’ll be notified of this once the switching process is in motion, and you’re free to cancel the switch if want to.

If you’ve been with your provider a while, you might be paying for a service that you could begetting cheaper elsewhere.

Many mobile providers continue to charge high monthly fees after your initial contract term, charges which may have been justifiable initially if you were benefitting from new handsets, however, once your initial contract term ends and the handsets are paid for, your monthly rental can often be reduced but many networks don’t do this and continue to bill the higher rate.

No. Once you agree to switchover, all we need you to do is:
1. Check and sign our agreement, which we can do through e-sign so no printing and scanning needed.
2. Request a PAC code/s from your current supplier.
3. Ensure your handsets are not locked to the current network.

This can be done by placing a PAYG sim card in the handset from the new network. If they are locked the handsets will need to be unlocked prior to switchover. To request an unlock you will need the make and model of the handset and the IMEI code, you can get your IMEI code by typing *#06# on any handset. You may request an unlock code from your supplier free of charge.

Once your contract is signed we can dispatch sims cards (& hardware if applicable) to you within 24-48 hours on average, we ensure they arrive at least a few days before the agreed switchover date to allow you to distribute to your staff. On the day of switchover, you will lose your existing network signal, at this point you simply switch your phone off, place the new sim into the phone and turn it back on.

Downtime is limited to the time it takes you/your staff to turn the phone off and on.

Once the new network sim is activated it will download all services automatically. The day of the switchover will be confirmed well in advance and can be planned to work with your business.

Yes. If you’re changing mobile network, the PAC code we ask you to obtain from your current supplier allows your number to be transferred to your new service, so there is no need to change your number unless desirable to do so.

Yes, but you may face charges from your current provider if you do. Some providers charge exit fees and enforce fixed terms, which can make switching while in contract an expensive affair.

To avoid out of bundle data charges we can apply data caps to your service to prevent going over your agreed amount or if you prefer not to cap your usage, we can review your plan if you go over and offer to increase your monthly data allowance, mid contract, for an additional monthly fee.

You will receive a new voicemail box, so you do need to ensure any old messages are dealt with prior to switchover and you will need to record a new greeting.